Badger Meter: Smart Water Show Episode Two

Cutting Water Utility Call Times and Volumes in Half

Does your water utility get too many customer service calls? Silly question. I know you do. What percentage of those calls are dealing with high bill complaints? Well, the average water utility says that about 50 to 70% of the calls that they're dealing with are customers saying, "My bill doesn't actually represent what I actually used." Today, we're going provide you with some effective ways to cut those call times and call volumes in half.

I love asking my water utility customers the question, what are the biggest things that you want to overcome this year, the biggest problems? The list changes from one utility to the next, but there's one problem that's always on the top five of every utility, too many customer service calls.